The world of communication is ever-changing. Customers want access to their information virtually anytime, anywhere, and for more than 10 years, O’Neil has been helping clients drive adoption to online communications.
This online adoption, also know as ePresentment, is a welcome alternative to providing necessary and mandated documentation to clients. It offers a self-service web portal so clients can access documentation securely at their leisure.
Not only does this format save on printing and postage costs to the organization, it offers the added benefit of easy organization for the customer, often creating a reduction in customer service call center traffic requesting documents be reprinted and resent.
O’Neil’s ePresentment platform, ONEconnect™, optimizes audience experience through electronic document access, offering members and customers a delivery channel of their choice, including single sign-on from our client’s website, email document notification, text message (SMS, MMS), PDF, custom web portals, smartphone app integration, and even augmented reality.
ONEconnect™ is a win-win for our clients and their customers
The benefits of ONEconnect™ are realized by both our clients and their customers.
For our clients, ONEconnect™ allows customer service professionals within the organization to easily access customer information, enabling efficient resolution to customer questions and concerns while also creating a better customer experience. It allows for continued personalization of delivery methods and a reduction in the time customer service agents spend on the phone.
For our client’s customers, ONEconnect™ allows for easy access, unrestricted by call center hours of operation and less frustration waiting on hold to speak to a customer service agent. The client’s portal can be organized and added to as needed to ensure up-to-date communication is always available and there’s no need to fumble through files to find necessary information.
ONEconnect™ offers a secure, trusted platform for sensitive documentation, ensuring both the client and their customers have peace of mind that their data is secure.
Offering digital communications solutions to new and existing customers
Clients can add new members and allow them to immediately select their preferred delivery method for notification of documents in their portal. Clients can be contacted via mail, email, text or app notification that there are new documents for them to view. Then all the customers has to do is log in to their secure portal to view, download or print their data.
One of the common perceived barriers for clients who want to move to ePresentment is the lack of customer digital contact information during enrollment. ONEconnect™ offers a solution that allows notification of the option of electronic communication and documentation to customers regardless of the capture of this information at the time of enrollment.
O’Neil can contact members on behalf of their customers via print notification and make them aware of their digital communication options. Customers can then be directed to a secure portal to opt-in and select and tailor their communication to suit their needs.
Save money and increase customer satisfaction
We’ve saved customers millions in print, postage and call center expenses and enhanced the communications experience for their customers, increasing their satisfaction with their provider and solidifying their relationship.
O’Neil Digital Solutions’ ONEconnect™ offers immediate benefits to both the clients that utilize it and their customers who are in need of streamlined communications with their providers. For customers looking to save money and offer better customer experience there is no better time than now to contact O’Neil to get started.